Returns & Exchanges
At CUCKOO, we want your home to feel perfect, which is why we offer a 30-day window for returns on all unused appliances and cookware. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for a refund or replacement.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original CUCKOO packaging, including all manuals and accessories, to ensure safe transit back to our facility.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your box, and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our team inspects the returned unit, we will process your refund or ship your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing